Returns, Exchanges & Shipping Policy
RETURNS & EXCHANGE POLICY
All purchases made on or after May 1, 2025, are final sale and not eligible for return, exchange, or refund.
Items purchased prior to May 1 are still subject to our 30-day return policy.
We get it – sometimes it just doesn’t work out. At Urbody, we want you to be happy with your purchases. If you aren’t satisfied with the product you chose, we’ll do everything we can to make it right. Should you have any questions, please do not hesitate to contact us at hello@urbody.co
Returns and exchanges for any item are accepted within 30 days after you receive your order if they are unwashed, unworn, undamaged and in the original packaging.
We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
Returns are subject to an $8 fee that covers shipping and processing. Exchanges are free.
Returns and exchanges will be processed within 7-10 business days of receipt. You will be notified when your exchange or return is completed.
All items marked SALE cannot be returned or exchanged.
All international shipments are final sale.
It is the customer's responsibility to pay any customs or duty charges. Please check if you are susceptible to these charges before ordering, as we cannot take responsibility for any charges incurred.
To initiate a return or an exchange, email hello@urbody.co.
SHIPPING POLICY
Domestic shipments are sent via USPS. Orders are typically processed within 2 business days. Business days are Monday-Friday, 9am-5pm PST, excluding major national holidays and weekends.
Shipping cost will be calculated at checkout based on the services selected for both domestic and international orders. All standard orders will be shipped USPS. We offer free shipping for domestic orders over $100.
All international shipments are final sale. Please send us an email at hello@urbdoy.co if you have any questions regarding your order.
TRACKING YOUR ORDER
Tracking information will be emailed to you as soon as your order has shipped!