Returns & Exchanges

RETURN & EXCHANGE POLICY 

We get it – sometimes it just doesn’t work out. At Urbody, we want you to be happy with your purchases. If you aren’t satisfied with the product you chose, we’ll do everything we can to make it right. Should you have any questions, please do not hesitate to contact us at hello@urbody.co

 

SHIPPING POLICY 

Domestic shipments are sent via UPS. Orders are typically processed within 2 business days. Business days are Monday-Friday, 9am-5pm PST, excluding major national holidays and weekends. Once processed, orders will be delivered within 5-7 business days.  

Shipping cost will be calculated at checkout based on the services selected. All standard orders will be shipped UPS ground. We offer free shipping for domestic orders over $75. 

We offer a flat fee of $35 for all international orders. Customers are responsible for all shipping charges as well as all duties and taxes associated with the shipment.  All international shipments are final sale. Please send us an email at hello@urbdoy.co if you have any questions regarding your order.

TRACKING YOUR ORDER

Tracking information will be emailed to you as soon as your order has shipped! Please allow 24-48 hours for the status of the shipment to update and correctly display on the UPS website.